WesBank is an Authorised Financial Services Provider (FSP 19233 ). We are licensed to sell the following categories of products.
The FSB regulates members of the industry in the way they provide advice, as well as related intermediary services such as processing your insurance claims, in terms of certain financial products as defined by the Act. The products covered under FAIS include investments, insurance and deposits. Loans and credit agreements are not covered by this Act.View our FAIS License
All our Representatives meet the Fit and Proper requirements and are qualified to provide you with professional advice on the offered insurance products.
If you are not satisfied with advice given or service rendered in relation to a insurance particular product, please refer your compliant to the Bank and we will attempt to resolve the issue internally. If however you remain unsatisfied, after all internal processes have been exhausted, the FAIS Ombudsman has been created by the FSB to handle all FAIS related complaints.View our Complaints Resolution Procedure
Any situation, in which a Financial Services Provider or a Representative has a financial interest that may persuade him or her not to act in the best interests of a customer, will be deemed a conflict of interest. Potential conflicts must be avoided or declared to the customer.
In terms of FICA, all accountable institutions, (such as banks) have specific duties to help prevent money laundering. One of these duties is to perform a 'Know-Your-Customer' (KYC) check on all customers by certain deadline dates. As a result of the said KYC requirements you will be ask to provide the Bank with documentation that will assist us in verifying your identity (i.e. your barcoded identity document) and your residential address (i.e. your latest rates and taxes account), every time you open a new account with the Bank.
On request, the private body or Government is obliged to release such information unless the Access to Information Act expressly states that the record/s containing such information may or must not be released.View the Information Manual for WesBank
Consumers are advised to seek help during these tough economical times instead of applying for more credit in order to pay off their debts. As part of their mandate to educate and protect consumers, the NCR have devised a 'Self-Help' document for consumers to help them cope with debt stress.
First Auto (Pty) Limited Use of Official Languages Policy as required by Section 63 of the National Credit Act Number 34 of 2005. Registration Number NCRCP2011.
The Code provides valuable safeguards to bank clients and it provides for the existence of the Ombudsman for Banking Services. We accept the jurisdiction of the Ombudsman to mediate, to make binding determinations based on this Code and on the law where appropriate, and to make recommendations in other circumstances.
The Code will be a guide for you when you transact with your bank and it will help you better understand your rights and responsibilities as well as your bank's responsibilities in serving you. We are committed to meeting the standards set out in this Code. Our relationship with you will be guided by four key principles, namely fairness, transparency, accountability and reliability.
The new amended Code applies from 1 January 2012.View the full code